Assistant Store Manager

About the role

At JACK & JONES, we believe great retail starts with strong leadership at every level. As an Assistant Store Manager, you’ll play a key role in supporting the daily operations of a high-volume, fast-paced store, while developing your leadership skills and preparing for your next step into Store Management. You’ll be part of a brand that combines denim heritage with a trend-driven mindset, within a global company that offers real opportunities for growth and development.

JACK & JONES is high-quality fashion for young men. Founded in 1990, it is now the largest business unit within BESTSELLER and, with 1000+ stores worldwide, one of the leading menswear retailers globally. With denim at its core, JACK & JONES combines heritage with innovation to deliver contemporary fashion.

Location: Pottstown, PA | Philadelphia Premium Outlets. Reports to: Store Manager.

Responsibilities

• Leadership & Team Support Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues; Provide real-time feedback and coaching on the sales floor; Help drive a positive, high-energy team culture; Step in to lead the store in the absence of the Store Manager.
• Commercial Performance & Sales Support delivery of key KPIs including sales, conversion, ATV, and UPT; Lead by example in customer service and selling behaviors; Assist in analyzing performance and executing action plans to improve results; Ensure strong product knowledge and visual merchandising standards.
• Operations & Store Execution Support daily store operations including scheduling, inventory, and stock flow; Ensure smooth execution of opening/closing procedures; Maintain a clean, organized, and customer-ready store environment.
• Recruitment & Team Development Support recruitment efforts including interviews and onboarding; Help train and develop team members; Contribute to building a strong internal talent pipeline.
• Compliance, Loss Prevention & Safety Ensure adherence to company policies and procedures; Support loss prevention practices and inventory accuracy; Maintain Health & Safety standards.

Requirements

• 1–3+ years of experience in a retail leadership role.

Qualifications

• Strong interest in developing into a Store Manager role.
• Proven ability to support sales performance and customer experience.

Skills

• Strong communication and coaching skills.
• Commercially aware and eager to learn.
• Organized and comfortable in a fast-paced environment.
• Passionate about fashion and retail.

Benefits

• Competitive salary + performance-based bonus.
• Comprehensive benefits package (medical, dental, vision).
• Generous paid time off + personal days.
• Employee discount across BESTSELLER brands.
• Opportunity to grow within a renowned global company expanding in the US market.
• Clear pathway to Store Manager and beyond.