Jobs · Customer Service · New Jersey

Assistant Store Manager

JACK & JONES · Tinton Falls, NJ · 3 wk ago
Customer ServiceFull-time

Location: Tinton Falls, NJ | Jersey Shore Premium Outlets

Reports to: Store Manager

About the role

At JACK & JONES, we believe great retail starts with strong leadership at every level. As an Assistant Store Manager, you’ll play a key role in supporting the daily operations of a high-volume, fast-paced store, while developing your leadership skills and preparing for your next step into Store Management. You’ll be part of a brand that combines denim heritage with a trend-driven mindset, within a global company that offers real opportunities for growth and development.

JACK & JONES is high-quality fashion for young men. Founded in 1990, it is now the largest business unit within BESTSELLER and, with 1000+ stores worldwide, one of the leading menswear retailers globally. With denim at its core, JACK & JONES combines heritage with innovation to deliver contemporary fashion.

Responsibilities

  • Leadership & Team Support Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues; provide real-time feedback and coaching on the sales floor; help drive a positive, high-energy team culture; step in to lead the store in the absence of the Store Manager.
  • Commercial Performance & Sales Support delivery of key KPIs including sales, conversion, ATV, and UPT; lead by example in customer service and selling behaviors; assist in analyzing performance and executing action plans to improve results; ensure strong product knowledge and visual merchandising standards.
  • Operations & Store Execution Support daily store operations including scheduling, inventory, and stock flow; ensure smooth execution of opening/closing procedures; maintain a clean, organized, and customer-ready store environment.
  • Recruitment & Team Development Support recruitment efforts including interviews and onboarding; help train and develop team members; contribute to building a strong internal talent pipeline.
  • Compliance, Loss Prevention & Safety Ensure adherence to company policies and procedures; support loss prevention practices and inventory accuracy; maintain Health & Safety standards.

Requirements

  • 1–3+ years of experience in a retail leadership role
  • Strong interest in developing into a Store Manager role
  • Proven ability to support sales performance and customer experience
  • Strong communication and coaching skills
  • Commercially aware and eager to learn
  • Organized and comfortable in a fast-paced environment
  • Passionate about fashion and retail

Benefits

  • Competitive salary + performance-based bonus
  • Comprehensive benefits package (medical, dental, vision)
  • Generous paid time off + personal days
  • Employee discount across BESTSELLER brands
  • Opportunity to grow within a renowned global company expanding in the US market
  • Clear pathway to Store Manager and beyond
  • Hands-on experience in leading a high-volume retail business
  • Opportunities to support new store openings and key projects
  • Access to ongoing leadership development and training programs

Pay

Starting at $50,000 + Bonus

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