Assistant Store Manager

About the role

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

Responsibilities

• Act As Manager On Duty: oversees the daily operation of the store and ensures that sales objectives are met.
• Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
• Holds self and staff accountable for the achievement of sales goals and metrics.
• Fosters a productive work environment through consistent coaching and training of Sales Associates.
• Demonstrates a positive, enthusiastic and brand proud attitude that is representative of our core values.
• Follow our customer engagement model, SUGARTAINMENT.
• Promotes safety for both our customers and associates by adhering to company guidelines.
• Partners with store manager to identify ongoing challenges and present solutions.
• Responsible for proactively networking/recruiting qualified candidates to ensure proper backfill for all positions.
• Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.
• Assist the Store Manager when selecting, training, and coaching Associates/Supervisors and ensure that policies and procedures are adhered to.
• Follows through on customer requests for specific items and suggests additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
• Establish a Collaborative Selling Culture in the Store and ensures Associates/Supervisors are trained in all IT’SUGAR selling training programs.
• Maintains store cash handling records, reports, and opening and closing procedures.
• Reviews merchandise orders and inventory levels for accuracy and consistency.
• Merchandises and ensures displays are set to visual guidelines.
• Capture information on retail customers to enhance sales and maintain the store’s client file.
• Plan, coordinate, and set up special events and promotions.
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understands all Loss Prevention (LP) policies and procedures and communicate LP issues with the Store Manager.
• Operational responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and optimism while working collaboratively in a team environment.

Requirements

• Education: High School diploma or equivalent.
• Years of Experience: 2 - 3 years retail experience preferred. Prior sales and management experience in a retail environment preferred.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Ability to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.
• Must be able to work alone or with a minimum amount of supervision.

Benefits

• Flexible scheduling
• Career growth opportunities
• Training and development
• 30% employee discount
• Perk Spot (discounts on cell phone, travel, events, etc.)
• 401k with company match beginning the 1st of the month after 60 days of employment
• Employee Assistance Program
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account options
• Legal Services