Assistant Store Manager

Summary

Open availability, including weekends, is required. The Assistant Manager supports the Store Manager in achieving company goals and initiatives through driving sales, developing talent, and delivering execution. The role requires representing the brand professionally, providing exceptional customer service, and communicating a consistent message to all team members.

Qualifications

• At least 2 years of manager experience in a specialty retail store (preferred with relevant traffic and volume).
• Proficiency in Microsoft Word, Excel, PowerPoint, and ability to learn additional software.
• Broad knowledge of the retail landscape.
• Availability to work weekends (Friday, Saturday, and Sunday) and commit to two store closings per week, including one on Friday or Saturday.
• Ability to use retail POS system and inventory scanner.
• Ability to make change using U.S. monetary units.
• Ability to understand and interpret moderately complex financial reports.
• High School Diploma or GED.
• Capability to carry out detailed tasks and projects with minimal supervision.
• Strong problem‑solving skills for complex situations, including dealing with difficult or troubled clients.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to build positive working relationships.
• Ability to express ideas clearly via email, memos, and reports.

Work Environment

• Requires lifting large and heavy packages and boxes rapidly and continuously; ability to safely lift 50 lb without restriction.
• Frequent reaching overhead, bending, kneeling, and carrying product for customer service, inventory restock, shipment processing, and merchandising.
• Standing/walking for extended periods; ability to use and climb ladders or step stools.
• Performing repetitive motions such as hanging, folding, and ringing up customers.
• Regular store maintenance tasks: sweeping, vacuuming, emptying trash, cleaning.
• Noise level typically moderate to loud; adult‑content environment.
• Interaction with difficult customers, houseless individuals, or transients; requires caution and avoidance of confrontations.
• Must be at least 18 years old.

Essential Duties and Responsibilities

• Serve as Manager on Duty, performing Store Manager responsibilities when the Store Manager is absent.
• Demonstrate interest and ability to become a Store Manager.
• Work alongside employees at all levels, acting as a positive role model to uphold brand integrity.
• Assist and coach Sales Associates on the sales floor, monitor compliance with standard operating procedures, and foster open communication and teamwork.
• Manage rest and meal break schedules, ensuring all zones are covered.
• Foster a positive work environment and provide direct, honest feedback promptly.
• Assist the Store Manager with merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for internal and external customers.
• Assist with store security, including bag checks and monitoring fitting rooms.
• Ensure adherence to all Loss Prevention procedures to protect company assets.
• Guarantee professional, courteous, and respectful treatment of store staff.
• Direct planning and execution of floor sets efficiently, following company guidelines and encouraging collaborative ideas.
• Adhere to and ensure compliance with all loss‑prevention policies.
• Maintain full understanding of inventory management procedures.
• Represent the company in a professional and positive manner.
• Inspire and motivate the team by sharing knowledge and best practices for sales, merchandising, stocking, and inventory processes.
• Perform other duties as assigned.