Assistant Store Manager

About the Role

The Assistant Manager oversees the customer experience, trains and develops store staff, leads by example on the selling floor, and maintains store standards in both the sales area and stockroom.

Reports to: Store Manager
Supervises: Assists management with all sales associates, desk associates, and stock associates.

Responsibilities

• People Development
  • Ensure all associates complete training per company guidelines.
  • Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
• Customer Experience
  • Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
  • Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.
• Drive Sales & Profitability
  • Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Operational Effectiveness
  • Meet all payroll expectations.
  • Control company assets by meeting all loss prevention measures.
  • Execute and comply with all company policies and procedures.
• Additional Responsibilities
  • Use sound judgment when making decisions.
  • Maintain excellent communication skills.
  • Act with integrity and respect.
  • Adapt to changes required by the business.
  • Handle multiple tasks simultaneously.
  • Assume and complete other duties as assigned by the supervisor.

Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Location

GUESS Factory Store 3235
11775 Northeast Executive Drive, Suite I040
Edinburgh, IN 46124