ASSISTANT STORE MANAGER

Essential Functions and Major Responsibilities

• Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
• Opens and closes the store at the proper times and performs mid-shift duties.
• Knows budgeted sales quotas and assists the manager in achieving those goals by completing daily budget sheets, pushing and pulling inventory, and accurately pricing high-end merchandise.
• Builds and maintains a motivated and efficiently trained sales staff.
• Informs staff of promotions, policies and procedures.
• Trains and evaluates employee’s performance. Provides performance feedback to Store Manager.
• Completes weekly/daily sales reports, upkeeps inventory, orders stock, maintains sales log, processes staff payroll, schedules personnel, and tallies money daily.
• Displays and merchandises stock in order to create an appealing and conducive selling environment.
• Manages customer complaints regarding salespeople, merchandise and/or store policy in a tactful and efficient manner.
• Performs work activities of subordinates, such as cleaning and organizing racks and displays and selling merchandise.
• Schedules daily tasks, evaluates performance and makes recommendations to program coordinator.

Qualifications and Special Skills Required

• High school diploma or equivalent.
• A minimum of 2 years of retail sales experience.
• A minimum of 2 years supervisory experience.
• Strong leadership skills and ability to train, develop and motivate staff.
• Good team building skills.
• Strong customer focus.
• Ability to work with a diverse group of customers and staff, and with individuals with disabilities.
• Ability to determine when to direct a problem situation to a supervisor.
• Acceptable results of CORI check according to Goodwill policy and requirements.