Assistant Store Manager

About the Role

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Responsibilities

Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.

Administrative Duties

• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization's goals, procedures, and values.