Assistant Store Manager

About the role

This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

Responsibilities

• Customer Service: Act as a shopkeeper and host, ensuring every customer has a positive experience. Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly.
• Team Leadership: Assist in recruiting, training, and developing a high-performing team. Provide ongoing coaching and feedback, fostering a positive and collaborative environment. Set high standards for performance, professionalism, and customer engagement.
• Cafe & Coffee: Manage daily café operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations.
• Inventory Management: Oversee inventory operations, including ordering, stocking, and merchandising. Maintain optimal inventory levels, particularly in the café, and conduct regular audits to prevent loss.
• Operational Efficiency: Support the Store Manager in ensuring execution and improvement of all operational standards. Manage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growth.

Requirements

• Skills & Experience: 2-4 years of management experience in retail, restaurant, or hospitality.
• Proven ability to drive business performance and lead a successful team.
• Experience in inventory management and operational efficiency.
• Strong leadership and customer service skills.
• Knowledge of food and beverage operations, especially in a café setting, is a plus.
• Excellent organizational, multitasking, and communication abilities.
• Enthusiastic, proactive, and solution-oriented.