Assistant Store Manager

Schedule

Day shift only; office closes at 6 p.m. This location is closed on Sundays. The role requires travel between multiple stores in the district.

Pay

Starting pay range: $18.00–$18.50 per hour.

About the role

The Assistant Store Manager supports daily operations of one or more self‑storage locations under the guidance of the District Manager and Store Manager. The position ensures the facility meets high cleanliness standards, delivers operational excellence, builds customer relationships through in‑person and phone interactions, presents a structured sales process, and manages customer accounts.

Benefits

• Daytime hours with potential for Sundays off (location dependent)
• Outstanding company culture with growth opportunities across the U.S.
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or Roth options
• Affordable medical benefit options with up to $1,000 annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program with rewards toward medical premiums
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies
• Ensure highest cleanliness standards through continuous maintenance (sweeping, mopping, grounds maintenance, etc.) of the office, storage building interiors and exteriors, and surrounding areas
• Perform daily site safety inspections, including lock checks
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees
• Perform additional duties as assigned

Qualifications

• 1+ year of customer‑facing work experience
• Sales experience preferred
• Current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites (except in New York City and Brooklyn)
• High school diploma or GED required; college education a plus

Work Environment & Physical Requirements

• Indoor and outdoor responsibilities ranging from sedentary desk work to physical duties with varying demands and exposure to seasonal weather
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting
• Regularly lift or move items up to 35 lbs.; occasionally up to 50 lbs.