Assistant Store manager

This role supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager, ensuring the facility meets high cleanliness standards and delivers operational excellence.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure high cleanliness standards through continuous maintenance (e.g., sweeping, mopping, grounds maintenance) of the site, including the office and the interior/exteriors of the storage building.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect and maintain the company culture by establishing professional relationships with all employees.
• Perform additional duties as assigned.

Qualifications

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED required; college education is a plus.

Skills

• Strong communication and relationship-building abilities.
• Ability to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
• Comfort performing indoor and outdoor job responsibilities with exposure to seasonal weather conditions.
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

Benefits

• Work/life balance with daytime hours and potential for Sundays off (dependent on location).
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards toward your medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.

If you have experience in sales, customer service, retail, hospitality, property management, or related fields, we encourage you to apply.