Assistant Store Manager

This role supports the daily operations of one or more self-storage locations, ensuring the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Manager builds customer relationships, presents a structured sales process, and manages customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure high standards of cleanliness through continuous maintenance (e.g., sweeping, mopping, grounds maintenance) of the site, including the office and the interior/exteriors of the storage building.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect company culture by establishing and maintaining professional relationships with all employees.
• Perform additional duties as assigned.

Requirements

• 1+ year of customer-facing work experience.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Benefits

• Work/life balance with daytime hours and potential for Sundays off (dependent on location).
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards toward your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

If you have experience in sales, customer service, retail, hospitality, property management, or related fields, we encourage you to apply.