Assistant Store Manager

Primary responsibility

Assist the store manager in retail operations with emphasis on Sales, Customer Service, Employee Relations, Inventory, Budgeting, Planning, Merchandising and Leadership.

Essential Functions/Duties

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
• Aid in preparing the labor schedule to ensure store goals are met through appropriate staffing and organization.
• Promote and monitor quality of service among staff by acting as a positive role model and fostering a core customer service value.
• Aid in the hiring and management of Team Members, maintaining appropriate staff levels for excellent customer service.
• Aid in conducting and/or writing performance evaluations and goals for all staff, ensuring reviews are done regularly.
• Discipline employees consistently with company disciplinary policies when necessary.
• Maintain training standards to ensure product knowledge, system expertise, and company standards are known, enhancing customer service.
• Maintain safe working conditions for employees and customers; resolve safety concerns promptly.
• Assume responsibility for opening and closing the store and securing all assets.
• Inspire employees to contribute to the store's productivity.
• Aid in conducting monthly store meetings, covering topics such as scheduling, sales goals, safety, new product information, etc.
• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
• Maintain building equipment and property, reporting any malfunctions or discrepancies.
• Assume store manager responsibilities in the absence of the store manager and/or executive team.
• Perform other duties as assigned by the store manager and/or executive team.

Requirements

• At least 3 years of retail sales-related responsibilities.
• Proven working knowledge of inventory control, merchandising, and customer service.
• Effective communication skills to convey information, policies, and procedures clearly to both customers and employees.
• Previous supervisory experience is required.
• Must maintain confidentiality of records and information.
• Qualified candidates must pass a criminal background check.
• Bachelor's degree in Business Management or related field preferred, not required.
• Valid driver's license with a good driving record.
• Willingness to work any shift, including standing and lifting up to 75 pounds.