Assistant Store Manager

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

About the role

As an Assistant Store Manager, you will assist the Store Manager in developing, leading, and motivating a team to deliver an exceptional customer experience that supports building brand loyalty and achieving financial targets. You will operate as the Manager on Duty as assigned and represent Curaleaf as a brand ambassador by providing top-notch customer service and educating guests on our products. This is a full-time position requiring open availability on weekdays, evenings, weekends, holidays, and occasional overnights.

Responsibilities

• Proactively communicate with Store Manager, District Manager, and cross-functional partners to maximize revenue opportunities.
• Model and lead selling behaviors aligned with our brand culture to build loyal customer relationships and deliver on key financial targets.
• Monitor and analyze customer service provided by team members, offering feedback and coaching.
• Share customer service best practices to deliver a distinctive and delightful guest experience, including interpersonal habits and Curaleaf service traits.
• Supervise store operations and team members, including opening/closing shifts, task delegation, and scheduling.
• Oversee store finances, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping (ledger, invoices, cash reports, and time records).
• Analyze inventory trends and supervise inventory management, including ordering items, stocking, and leveraging company resources to avoid shortages and overstock.
• Maintain knowledge of all computer and technology systems and software (e.g., registers, LeafLogix).
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.
• Travel to other locations for training and/or coverage (10%–25%).
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of retail and/or customer service experience in a high-paced selling environment.
• Minimum of 1 year of retail supervisory experience.
• Strong business acumen and understanding of financial targets and key performance indicators.
• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Previous experience working in a heavily regulated industry.
• Strong leadership skills and ability to build and manage teams.
• Strong salesmanship skills and experience driving revenue.
• Attention to detail in cash handling and POS operations.
• Demonstrated desire for continued learning and ability to share information effectively.
• Ability to work independently and take initiative in the absence of the Store Manager.

Preferred Qualifications

• Previous experience in the cannabis industry.

Physical Requirements

• Regularly required to stand, walk, talk, hear, stoop, kneel, crouch, or crawl; use hands and fingers to feel; and reach with hands and arms.
• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
• Close vision required (clear vision at 20 inches or less).
• Potential exposure to dust, pollen, plant pathogens, and allergens.
• Ability to work in confined spaces, tolerate high stress, and adapt to an ever-changing environment.

Work Environment

This job operates in a professional retail environment, routinely using standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets.

Benefits

• Health & Wellness: Medical, dental, and vision insurance; Health Savings Account (HSA) and/or Flexible Spending Account (FSA); Employee Assistance Program (EAP); wellness program and challenges; gym discounts.
• Financial Security: 401(k) retirement plan with company match; life and disability insurance; supplemental critical illness, hospital indemnity, and accident insurance; commuter benefits.
• Time Off: Paid time off (PTO) including vacation, sick leave, and holidays; parental leave; bereavement leave.
• Additional Perks: Employee discounts; recognition programs; pet insurance; career growth opportunities; referral bonuses; product discounts.

Available to eligible, full-time employees only. Benefits vary by state, role type, and eligibility.

Pay

Illinois Hiring Range: $55,000—$61,000 USD