Assistant Store Manager

About the role

Crocs, Inc. seeks an Assistant Manager to lead the store team in delivering outstanding consumer experiences, driving sales, and supporting daily operations.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Aid in daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
• Model best practices and partner with Store Management to drive sales performance, leveraging proven techniques to improve individual KPIs and inspire team success

Requirements

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential
• Desire to succeed in a high growth, fast-paced retail environment
• Proven track record inspiring and empowering teams while driving performance and achieving results
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function

Qualifications

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Customer service orientation
• Team leadership and motivational skills
• Attention to detail and organizational skills

Benefits

• Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities
• The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship
• The Company participates in E-Verify
• This position is eligible to participate in a company incentive program
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

Pay

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

Schedule

Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote).