Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at TitleMax Pulaski, TN involves supporting customers through financial needs, developing leadership skills, and gaining hands-on store management experience. Key responsibilities include maximizing customer success, assessing financial transactions, managing accounts, and ensuring compliance with company policies.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Audit and process loan/pawn applications, check cashing transactions, and ancillary products.
• Manage daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing activities.
• Work with business partners to generate referrals and participate in and host in-store and community events.
• Maintain office security, conduct opening and closing procedures, manage vault and cash drawer, and ensure compliance with company policies.
• Conduct store audits, create reports, and compile financial data to ensure compliance with internal and external store appearance and cleanliness.
• Handle multiple tasks as directed by leadership and adhere to a full-time work schedule with regular in-person attendance, including weekends.

Requirements

• A high school diploma or equivalent.
• At least one year of experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Skills

• Strong verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Experience in check cashing, document verification, and money order processing.
• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.