Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at TitleMax Jefferson City, MO supports real financial needs through customer-focused services. This role offers hands-on experience in store management, customer outreach, and risk management.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Assess and manage financial transactions, including loan/pawn applications, check cashing, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging partnerships, referrals, and in-store/community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain a clean and safe store environment, addressing basic needs and scheduling maintenance services.
• Handle multiple tasks efficiently in a fast-paced environment to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Work a full-time schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• At least one year’s experience in customer service, sales, or retail.
• Minimum three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Management experience in retail, finance, or related industries is preferred.
• Experience in check cashing, document verification, and money order processing is a plus.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Nice to Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish).

Benefits

Community Choice Financial® offers a comprehensive Total Compensation package, including paid on-the-job training, a robust learning management system, cross-brand training, key holder programs, performance-based career advancement, educational reimbursement, and various benefits such as medical insurance, dental, vision, short-term and long-term disability plans, and more. The company also provides a traditional 401(k) and Roth 401(k) retirement plan with a generous Company match program, along with company-sponsored life and AD&D insurance, and free access to mental health resources and discounts from retailers.