Assistant Store Manager

About the role

As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential.

What You'll Do

• Maximize customer success by offering financial services that fit their needs
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
• Maintain customer information in the point of sale (POS) system with accuracy and integrity
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
• Help conduct store audits, create reports, and compile financial data to further ensure compliance
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week)

Qualifications

• High school diploma or equivalent
• Minimum one year's experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required
• Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries
• Experience in check cashing, document verification, money order processing
• Bilingual (English/Spanish) is a plus and may be required for certain locations
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Pay

The hourly wage for the position is $16.50 per hour.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational reimbursement program
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family, including dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace
• Paid time off that grows with you, starting with 12 days in your first year
• A relaxed, business casual dress code that includes jeans and sneakers

This response is AI-generated, for reference only.