Assistant Store Manager

About the role

Your Opportunity: Assistant Store Manager TitleMax Oxford, AL

What We Offer

• Compensation: $16.00 per hour
• Benefits & Perks: Paid on-the-job training, cross-brand training, key holder program, performance-based career advancement, educational reimbursement, traditional and Roth 401(k) retirement plans.
• Other: Free access to mental health resources, life coaching, and discounts through the Discount Marketplace.

Qualifications and Skills

• A high school diploma or equivalent
• Minimum one year’s experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Background check required

Nice to Haves – Preferred Qualifications and Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries
• Experience in check cashing, document verification, money order processing
• Bilingual (English/Spanish) is a plus and may be required for certain locations

Essential Duties and Responsibilities

• Maximize customer success by offering financial services that fit their needs
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
• Maintain customer information in the point of sale (POS) system with accuracy and integrity
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
• Perform duties outside of the office, when applicable, including on-site vehicle appraisals, store errands, and external marketing
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
• Help conduct store audits, create reports, and compile financial data to further ensure compliance
• Maintain a full-time work schedule with regular, in-person attendance, including weekends

Workplace Awards & Recognition

• Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years
• Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025
• One of America’s Greatest Workplace in Financial Services 2025 by Newsweek

The Community Choice Financial® Family of Brands

• We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
• Our Purpose: To help people across the country get access to the short-term financial services they need when they need it the most.

Requirements, skills, and abilities

• A high school diploma or equivalent
• Minimum one year’s experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Background check required