Assistant Store Manager

About the role

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, this is your next step.

Pay

The hourly wage for this position is $16.00 per hour.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling opportunities across eleven brands nationwide
• Enrollment in a key holder program to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational reimbursement program
• Multiple medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program
• Company-sponsored life and AD&D insurance
• Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program
• Exclusive discounts from nationwide and local retailers via the Discount Marketplace
• Paid time off starting with 12 days in your first year, growing with tenure
• Relaxed, business-casual dress code including jeans and sneakers

*Based on current benefit offerings, subject to change. Certain benefits are governed by plan documents; consult these for details and eligibility.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs
• Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing, and ancillary products
• Complete daily call campaigns to market services, build new business, and nurture customer relationships
• Oversee account management and recovery processes, including collection calls, while maintaining customer service focus
• Maintain accurate and secure customer information in the point-of-sale (POS) system
• Provide coaching and development to Customer Service Representatives to ensure quality and safety standards
• Perform off-site duties including vehicle appraisals, store errands, and external marketing
• Meet performance standards by leveraging business-to-business partnerships, referrals, and community events
• Maintain office security protocols, including opening/closing procedures, vault, and cash drawer management
• Uphold compliance with company policies, local, state, and federal laws and regulations
• Conduct store audits, create reports, and compile financial data to ensure compliance
• Monitor and maintain store appearance, cleanliness, and address facility needs
• Work efficiently in a fast-paced environment, handling multiple tasks to meet performance standards
• Perform additional tasks as directed by leadership
• Maintain a full-time work schedule with regular in-person attendance, including weekends

**A full-time schedule is at least 40 hours per week. Store hours and schedules may vary by brand and location.

Requirements

• High school diploma or equivalent
• Minimum one year of experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required (conducted in accordance with applicable law)
• Ability to meet physical demands: standing up to 90% of the time, moving/transporting up to 25 pounds, and operating mechanical controls

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries
• Experience in check cashing, document verification, or money order processing
• Bilingual (English/Spanish) — may be required for certain locations
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated)