Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at Titlemax Rock Hill, SC supports customers through financial needs, enhancing leadership skills through account management, customer outreach, and risk management. This position offers performance-driven, people-first opportunities with significant growth potential.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Assess and manage financial transactions, including loan/pawn applications, check cashing, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Maintain accurate customer information in the point of sale (POS) system.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet performance standards by leveraging partnerships, referrals, and in-store/community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain a clean and safe store environment, addressing basic needs and scheduling maintenance services.
• Handle multiple tasks efficiently to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Work a full-time schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Management experience in retail, finance, or related industries.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Nice to Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish).

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training enabling movement into opportunities at any one of the eleven brands across the country.
• A key holder program for establishing and enhancing leadership potential.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional and Roth 401(k) Retirement plans with generous Company matches.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits such as dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Discount Marketplace with exclusive discounts from retailers.
• Paid time off that grows with you, starting with 12 days in your first year.