Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at Community Choice Financial (CCF) involves supporting customers through financial needs, managing risk, and developing leadership skills.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Audit and reconcile accounts, ensuring accuracy and integrity.
• Manage customer information in the point of sale (POS) system.
• Support, coach, and develop Customer Service Representatives.
• Perform duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet performance standards by leveraging partnerships and participating in events.
• Maintain office security and conduct opening/closing procedures.
• Conduct store audits, create reports, and compile financial data.
• Ensure a clean, safe, and compliant work environment.
• Handle multiple tasks and adapt to a fast-paced environment.
• Meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.

Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

What We Offer

• $16.00 per hour hourly wage.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training enabling movement into opportunities across eleven brands.
• Key holder program for leadership development.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and FSA/HSA options.
• Traditional and Roth 401(k) retirement plans with generous Company matches.
• Company-sponsored life and AD&D insurance.
• Discounted rates for mental health resources, life coaching, and pet insurance.
• Free access to exclusive discounts from retailers.
• Flexible paid time off that grows with you.
• A relaxed, business casual dress code.