Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at Community Choice Financial in Indianola, MS supports real financial needs through customer service and offers hands-on leadership experience.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Audit and reconcile accounts, manage risk, and oversee account management and recovery processes.
• Oversee daily call campaigns to market services, build new business, and nurture customer relationships.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet performance standards by leveraging partnerships, obtaining referrals, and participating in and hosting events.
• Maintain office security, conduct opening and closing procedures, and manage vault and cash drawer.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain a clean and safe work environment and address basic facility needs.
• Handle multiple tasks and challenges to meet individual and team performance standards.
• Work efficiently in a fast-paced environment with a full-time work schedule, including weekends.

Requirements

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).

Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).