Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at TitleMax High Ridge, MO supports real financial needs through customer service, risk management, and leadership development.

Responsibilities

• Support customer success with financial services tailored to their needs.
• Assess and manage financial transactions, including loan/pawn applications, check cashing, and ancillary products.
• Drive account management and recovery processes, including collection calls and customer outreach.
• Maintain accurate customer information in the POS system.
• Coach and develop Customer Service Representatives to ensure quality standards and safety procedures are met.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing activities.
• Participate in business-to-business partnerships, obtain referrals, and host in-store and community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance with company policies and regulations.
• Maintain a safe and clean work environment, address facility needs, and schedule maintenance services.
• Handle multiple tasks efficiently to meet individual and team performance standards.
• Work in a fast-paced, changing environment with a full-time schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• At least one year’s experience in customer service, sales, or retail.
• Minimum three months’ supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Management experience in retail, finance, or related industries is a plus.
• Bilingual (English/Spanish) is preferred but not required.

Nice to Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) skills.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system and cross-brand training.
• A key holder program for leadership potential.
• Performance-based career advancement and educational reimbursement programs.
• Traditional and Roth 401(k) retirement plans with generous Company matches.
• Company-sponsored life and AD&D insurance.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Voluntary benefits like dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Discounts from nationwide and local retailers through the Discount Marketplace.
• Free access to mental health resources, life coaching, and more for you and your family members through the Employee Assistance Program.
• Paid time off that grows with you, starting with 12 days in your first year.