Assistant Store Manager

General Function / Summary

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, part of the CNG Holdings, Inc., family of companies. They are responsible for providing excellent customer service and regulatory compliance.

Duties

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate unresolved issues to the store manager, DDO, and corporate office.
• Answer telephone inquiries and perform outbound customer sales, courtesy, and collection calls.
• Interact professionally and accurately with customers, addressing concerns and ensuring customer satisfaction.
• Handle and count currency, cash, and coins, balancing receipts, and resolving discrepancies.
• Process transactions accurately according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree forms.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal/written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and automobile insurance

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50 lbs, with or without reasonable accommodation

Travel / Attendance

• Able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Works assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry, providing convenient and accessible financial products and services.
• We strive to make a difference in our customers' lives and the communities we serve.
• We are committed to hiring and retaining a diverse workforce and making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.