Assistant Store Manager

General Function / Summary

The Assistant Store Manager serves and educates customers on the product portfolio by presenting options and addressing issues. They handle customer inquiries, perform sales calls, manage cash transactions, and comply with regulations and policies.

Duties

• Serve and educate customers on the product portfolio
• Escalate unresolved issues to higher management
• Answer telephone inquiries
• Perform outbound customer sales and collections calls
• Respond professionally and accurately to customers
• Interact with customers using active listening skills
• Handle and count currency, cash, and coins
• Balance individual batch receipts and resolve discrepancies
• Process transactions accurately according to company policy
• Comply with federal and state regulations and company policies
• Complete compliance trainings and quarterly I Agree

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and valid Automobile Insurance
• Ability and willingness to consistently live and embrace core values

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled