Assistant Store Manager

About the role

Join the team. Drive Sales. Be the Most You!

Claire’s is all about self-expression, creativity, and bringing the latest trends to life for our customers. This is the perfect opportunity for someone who thrives in a fast-paced retail environment, loves engaging with customers, and has a passion for driving sales.

Responsibilities

• Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue.
• Customer Engagement & Experience: Provide personalized styling advice, recommend add-ons, and enhance the shopping journey.
• Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
• Operational Excellence: Maintain inventory accuracy, handle transactions efficiently, and keep the store well-merchandised and visually appealing to drive foot traffic.
• Team Support & Sales Coaching: Train and motivate team members in achieving sales goals and delivering top-notch customer service.
• Trend-Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience.
• You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You’re a driven team player with a positive attitude and willingness to learn.
• You’re self-motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Perks and Benefits

• Full-time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
• Generous employee discount on Claire's products
• Opportunities for advancement and career development
• A fun and inclusive work environment with supportive teammates