Assistant Store Manager

About the Role

Join the team at Claire’s, where we celebrate self-expression, creativity, and the latest trends. This is an opportunity for someone who thrives in a fast-paced retail environment, enjoys engaging with customers, and is passionate about driving sales and delivering exceptional experiences.

Responsibilities

• Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experiences, upselling products, and implementing promotions to maximize revenue.
• Customer Engagement & Experience: Create loyal shoppers by providing personalized styling advice, recommending add-ons, and enhancing the shopping journey with enthusiasm and product knowledge.
• Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers returning.
• Operational Excellence: Ensure smooth store operations by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic.
• Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
• Trend-Driven Brand Representation: Showcase Claire’s products and services with enthusiasm. Stay up-to-date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

Requirements

• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent, with a minimum of one year of retail management experience and at least one year of overall retail experience.
• Ability to stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• Capability to bend, stoop, reach, and climb ladders or step stools while placing merchandise and assisting customers.
• Passion for providing customers with opportunities to express themselves freely every day.
• Strong verbal and written communication skills to interact effectively with customers, employees, and management.
• Strong grasp of mathematics for tasks such as inventory management, sales analysis, and cash handling.
• Self-motivated, organized, and able to work independently when needed.
• Passion for fashion and staying up-to-date with the latest trends to enhance the customer experience and drive sales.
• Ability to create curated fashion looks with products during your shift.

Benefits

• Full-time employees are eligible for benefits including medical, dental, vision, employee assistance program, and life insurance.
• Generous employee discount on Claire’s products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.
• Bonus plan eligibility, 401(k) match, vacation time, sick time, and paid leave for full-time employees.
• Voluntary welfare plans, 401(k) match, vacation time, sick time, and paid leave for part-time employees (where required by state).

Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.