Assistant Store Manager

About the Role

Join the Claire’s team and drive sales while helping customers express themselves through the latest trends. This is an opportunity for those who thrive in a fast-paced retail environment, love engaging with customers, and are passionate about sales leadership.

Responsibilities

• Take ownership of store sales by delivering outstanding customer experiences, upselling products, and implementing promotions to maximize revenue.
• Engage customers with enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey.
• Become a trusted piercing specialist through our training program, providing safe, fun, and professional piercing services.
• Ensure operational excellence by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing.
• Support and coach team members alongside the Store Manager to achieve sales goals and deliver top-notch customer service.
• Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

Requirements

• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent, with a minimum of one year of retail management experience and at least one year of overall retail experience.
• Ability to stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• Capability to bend, stoop, reach, and climb ladders or step stools while assisting customers and merchandising the store.
• Strong verbal and written communication skills for interacting with customers, employees, and management.
• Strong grasp of mathematics for tasks such as inventory management, sales analysis, and cash handling.
• Self-motivated, organized, and able to work independently when needed.
• Passion for fashion and staying up to date with the latest trends to enhance the customer experience.
• Ability to create curated fashion looks with products during shifts.

Qualifications

• Sales-driven mindset with a focus on meeting and exceeding sales targets.
• Customer-centric approach with a passion for providing exceptional service and creating memorable shopping experiences.
• Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Inspired by Claire’s values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Positive attitude, willingness to learn, and driven team-player mentality.

Benefits

• Full-time employees are eligible for benefits including medical, dental, vision, employee assistance program, and life insurance.
• Generous employee discount on Claire’s products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.

Full-time positions include bonus plan eligibility, 401(k) match, vacation time, sick time, and paid leave. Part-time employees receive voluntary welfare plans, 401(k) match, vacation time, sick time, and paid leave in required states.