Assistant Store Manager

About the Role

Join the team at Claire’s, where we celebrate self-expression, creativity, and the latest trends. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this Assistant Store Manager opportunity is for you.

Responsibilities

• Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue.
• Engage customers with enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey.
• Become a trusted piercing specialist through our training program, providing a safe, fun, and professional experience for customers.
• Ensure operational excellence by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing.
• Support and coach team members alongside the Store Manager to achieve sales goals and deliver top-notch customer service.
• Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

Requirements

• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent, with a minimum of one year of retail management experience and at least one year of overall retail experience.
• Ability to stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• Physical ability to bend, stoop, reach, and climb ladders or step stools while assisting customers and merchandising the store.
• Strong verbal and written communication skills to interact effectively with customers, employees, and management.
• Strong grasp of mathematics for tasks such as inventory management, sales analysis, and cash handling.
• Passion for fashion and staying up to date with the latest trends to enhance the customer experience and drive sales.
• Ability to create curated fashion looks with products during your shift.

Qualifications

• Sales-driven mindset with a focus on meeting and exceeding sales targets.
• Customer-centric approach with a passion for providing exceptional service and creating memorable shopping experiences.
• Self-motivated, organized, and able to work independently when needed.
• Inspired by Claire’s values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Driven team player with a positive attitude and willingness to learn.

Benefits

• Full-time employees are eligible for benefits including medical, dental, vision, employee assistance program, and life insurance.
• Generous employee discount on Claire’s products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.