Assistant Store Manager

Location: The Shops at Mission Viejo
Pay Rate: $26 - $28 per hour

About the role

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,000 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting-edge innovation, and crafted to nourish body and spirit.

Benefits

• Hourly rate of $26 - $28/hr depending on experience and location
• Paid training and sick time
• Free Tea per shift
• Flexible schedule
• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time Employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees

Responsibilities

Support the management of a fantastic team

• Ensure the team is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store-level operation tools are used and followed to operational standards
• Support the training and management of all new store employees
• Coach and correct Shift Leads & Baristas by conducting On-Job-Training (OJT)
• Aid and execute the store schedule as needed
• Assign team members to specific shifts and delegate duties
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
• Handle customer feedback properly and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by company

Monitor Store Sales Performance

• Support the creation and management of sales performance goals
• Assist in marketing & promotional activities to attract top talent

Inventory Management

• Forecast inventory usage and delivery
• Support store manager in ordering and receiving inventory

Requirements

• Be a passionate tea lover!
• 1+ year of supervision or management experience in a food & beverage retail environment
• Previous Barista experience: 2+ years (preferred)
• Food Safety Certification (Company can assist)
• Excellent communications and leadership skills
• Fun personality that can add to the CHAGEE culture
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30-mile radius as needed
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Schedule

• Full-Time
• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends