Assistant Store Manager

About the role

Support the management of a fantastic team: Ensure the team is able to deliver high-quality and excellent customer service
Ensure the team is able to deliver consistent product quality
Make sure all store level operation tools are used and followed to operational standards
Support the training and management of all new store employees
Coach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT)
Aid and execute the store schedule as needed
Assign team members to specific shifts and delegate duties
Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
Handle customer feedback properly and coach team members on creating solutions and remedies
Responsible for store cash handling matters based on rules and regulations set forth by company
Monitor Stores Sales Performance
Support the creation and management of sales performance goals
Assist in marketing & promotional activities to attract top talent
Inventory Management
Forecast inventory usage and delivery
Support store manager in ordering and receiving inventory

Responsibilities

• Ensure the team is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Support the training and management of all new store employees
• Coach and correct Shift Leads & Charistas by conducting On-Job-Training (OJT)
• Aid and execute the store schedule as needed
• Assign team members to specific shifts and delegate duties
• Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
• Handle customer feedback properly and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by company
• Maintain and monitor Stores Sales Performance
• Support the creation and management of sales performance goals
• Assist in marketing & promotional activities to attract top talent
• Forecast inventory usage and delivery
• Support store manager in ordering and receiving inventory

Requirements

Be a passionate tea lover!

1+ year of supervision or management experience in a food & beverage retail environment

Previous Barista experience: 2+ years (preferred)

Food Safety Certification (Company can assist)

Excellent communications and leadership skills

Funny personality that can add to the CHAGEE culture

Be a fast learner and enjoy working in a fast-paced environment

Able to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Able to travel to other store locations or training facilities within a 30 mile radius as needed

Work well as part of a team with strong work ethic

Willing to learn other responsibilities and ad-hoc assignments

Available to participate in company’s training when necessary

Able to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Qualifications

Essential Physical Requirements: Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling and stooping
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequent lifting/moving up to 25lbs

Shift: Full-Time
Morning/Day Shift
Afternoon Shift
Night/Evening Shift
Weekends

Skills

Passionate about tea

Strong supervisory and management skills

Excellent communication and leadership abilities

Fast learner and adaptable to a fast-paced environment

Ability to work flexible schedules

Team player with strong work ethic

Benefits

Hourly rate of $26 - $28/hr depending on experience

Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)

401k with company match (Full-time Employees)

Medical Benefits - 90% covered for full-time employees and 70% for dependents

Vision & Dental benefits - 100% covered for full-time employees

Paid training and sick time

Free Tea per shift

Flexible schedule

Pay

$26 - $28 per hour

Schedule

Full-Time

Morning/Day Shift

Afternoon Shift

Night/Evening Shift

Weekends