Assistant Store Manager

About the Role

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. As an essential part of the store leadership team, the Assistant Store Manager collaborates with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. This role plays an important part in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations, and attainment of store sales goals. The Assistant Store Manager partners with the Store Manager and District Manager to pursue year-over-year increases and improved processes and productivity.

Responsibilities

• Lead partners to foster a service and selling culture, exceeding overall expectations to build long-standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.
• Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across operational and merchandising areas.
• Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedules as needed, implement operational directives, train staff on new policies, and communicate with District, Region, and Store Support Center partners.
• Assess and communicate localized customers’ needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume-driving events involving outreach to the local community and market.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs, ensuring accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments to meet customer needs while adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution; ensure product receipts are processed accurately and in a timely manner.
• Partner with the Store Manager on inventory shrink plans and act as a key driver of this strategy with the store team.
• Maintain personal knowledge across all product categories (western boots, work boots, denim, hats, and add-ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to all local, federal, and state laws in addition to Company policies, procedures, and practices.
• Possess well-developed business acumen and understand all aspects of the store’s operations.
• Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.