Assistant Store Manager

About the role

We are seeking a passionate Assistant Store Manager (ASM) to join our team. As a key member, you will play a vital role in enhancing our customers' beauty experiences by supporting the team and providing exceptional service, in-depth product knowledge, and expert beauty advice. You will drive sales and optimize customer service through client interactions while building relationships and empowering your team to exceed clients’ expectations. Your awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Responsibilities

Leadership Responsibilities

• Facilitate consistent team and individual communication to ensure collective knowledge across the team and business partners.
• Lead by example, exemplifying our client-first service model in all interactions and hyper-personalizing your approach to building relationships.
• Drive results with insight and intuition, achieving personal and team KPIs.
• Nurture client relationships to build trust, collaborate with the team to provide best-in-class service, and champion event and promotional strategies.
• Execute operational tasks with proficiency, advocate for knowledge-sharing, and support inventory control, cost minimization, and profitability.
• Utilize problem-solving skills and lead/train peers to drive results through collaboration.

Client-Facing Responsibilities

• Build and maintain strong, personalized relationships with customers, ensuring a welcoming and inclusive atmosphere.
• Provide extensive knowledge of beauty products across skincare, makeup, haircare, and fragrances, staying updated on the latest trends.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types.
• Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive sales through effective communication of product benefits and promotions, encouraging repeat business via loyalty programs.
• Assist in stock management, ensuring product availability and maintaining an organized store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Requirements

• Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities.
• Strong interpersonal and communication skills; ability to connect with colleagues and clients to share knowledge.
• Passion for beauty and staying updated with the latest trends and products.
• Flexible availability, including days, evenings, weekends, and holidays.
• Critical thinking, strategic partnerships, and results-driven action.
• Resourcefulness and ability to adapt quickly to changing priorities.
• 1-2 years of retail supervisory experience required; beauty industry preferred.
• Advanced authority and expertise in a specific brand is preferred.

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment, and cash registers.
• Reaching, crouching, kneeling, stooping, and color vision.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Medical, dental, vision, and 401K coverage.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.