Assistant Store Manager

About the Company

With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories. Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual.

About the Role

We are seeking a passionate Assistant Store Manager (ASM) to join our team. As a key member, you will play a vital role in enhancing our customers' beauty experiences by supporting the team and providing exceptional service, in-depth product knowledge, and expert beauty advice. You will drive sales and optimize customer service while building relationships as a beauty advocate who consistently role models a best-in-class service experience.

Responsibilities

Leadership Responsibilities

• Facilitate consistent team and individual communication to ensure collective knowledge among all team members and business partners.
• Lead by example, exemplifying our client-first service model in all interactions and hyper-personalizing your approach to building relationships with colleagues, clients, and visitors.
• Drive results with insight and intuition, achieving personal and team KPIs by nurturing client relationships, collaborating with the team to provide best-in-class service, and championing event and promotional strategies.
• Execute all operational tasks with proficiency, advocating for knowledge-sharing and teamwork to support inventory control, cost minimization, and profitability.
• Utilize problem-solving skills and lead/train peers to drive results through collaboration.

Client-Facing Responsibilities

• Build and maintain strong, personalized relationships with customers, ensuring a welcoming and inclusive atmosphere where clients and colleagues feel valued and understood.
• Possess extensive knowledge of beauty products across skincare, makeup, haircare, and fragrances, and stay updated on the latest products and trends in the beauty industry.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types, conducting product demonstrations and providing application tips.
• Drive sales through effective communication of product benefits and promotions, encouraging repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability and maintaining an organized and visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Requirements

• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
• Strong interpersonal and communication skills; ability to connect with colleagues and clients to share knowledge and strengthen relationships.
• Passion for beauty and staying updated with the latest trends and products.
• Flexible availability, including days, evenings, weekends, and holidays.
• Critical thinking, strategic partnerships, and results-driven action.
• Resourcefulness and ability to adapt quickly to changing priorities.
• 1-2 years of retail supervisory experience is required; beauty industry experience preferred.
• Advanced authority and expertise in a specific brand is preferred.

Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment, and cash registers.
• Reaching, crouching, kneeling, stooping, and color vision.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.