Assistant Store Manager
Overview
Big O Tires Assistant Store Managers supervise store operations and perform customer service duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.
Responsibilities
- Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
- Ensure prompt and consistent opening and closing of location based on store hours of operation
- Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities
- Promote sales through explaining benefits of service and products to customers
- Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
- Manage ticket average and profitability and assist store manager in meeting company expectations
- Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards
- Timely complete daily Today’s Class Technician and other required training
Job Requirements
- 18 years of age or older
- Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
- Previous experience in retail or automotive sales or service
- Ability to learn new concepts and use technical materials
- Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages
- Ability to consistently operate a computer and other office productivity machinery
- Ability and willingness to work with hazardous materials
- Ability to consistently work in outdoor weather conditions
- Ability to safely operate automatic and manual transmission vehicles
- Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
- Vision, hearing, speech, and the ability to detect odors
- Valid driver’s license for moving customer vehicles in and out of the shop area
- Availability to work holidays, weekends, and after regular business hours as needed
- Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
- Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
- Ability to meet company requirements including successful pre-employment screenings
Preferred Skills
- High school diploma or GED equivalent
- Two years or more of experience in the retail or sales industries
- Ability to work both independently and in a team environment
- Ability to work at a fast pace
- Ability to effectively lead a team
- Strong verbal communication skills
- Sales abilities
- Ability to prioritize and plan work activities using time efficiently
- Ability to manage multiple tasks and projects
- Ability to perform detail work with accuracy
About MFA Petroleum Company
MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
Benefits
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.
Growth & Development
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.