Assistant Store Manager
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education.
About the role
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store, supervising employees and tasks, working directly with customers, and playing an instrumental role in carrying out the directives of the manager.
Responsibilities
- Support all store operations and departments in partnership with the Store Manager or General Manager, including purchasing, operational functions, scheduling, and team development.
- Deliver outstanding customer service to the academic and co-curricular community while helping the store meet or exceed sales goals, identify business opportunities, and motivate the team.
- Train, direct, and counsel team members to create excitement around products, programs, and initiatives, driving measurable results.
- Develop a working knowledge of all store departments to provide daily support, direction, and guidance to customers and team members.
- Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services.
- Manage customer and/or employee issues appropriately, timely, and with respect.
- Assist with hiring and training new employees for the sales floor or other departments.
- Maintain an appealing sales floor—shelf, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments.
Physical Demands
- Frequent movement within the store to access various departments, areas, and/or products.
- Ability to remain in a stationary position for extended periods.
- Frequent lifting.
- Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits
- Daily Pay earned wage access for all store employees.
- Employee discount.
- Paid sick time (accrued based on time worked).
- Eligibility to participate in a 401k (after completing 1,000 hours worked in a 12-month period).
- Commuter benefits.
COVID-19 Considerations
Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. Positions may require confirmation of vaccination and/or the use of face masks in accordance with individual campus requirements.
Requirements
- 3+ years’ experience in a retail setting.
- 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
- High school diploma/GED preferred.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Familiarity with financial and customer service principles.
- Basic reading, writing, and accounting skills.
- Excellent customer service and communication skills.
- Strong interpersonal, communication, and problem-solving skills.