Assistant Store Manager

About the role

The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This person will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers.

Responsibilities

• Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the appropriate entity
• Administer routine inspections to maintain the accurate inventory of all cannabis products
• Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees
• Ensure that all Procedures are updated in store to provide the best practice for staff and patients
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel
• Ensure Key performance Indicators are captured
• Manage daily financial reporting requirements and oversee all cash handling procedures
• Develop and maintain a schedule of all dispensary staff
• Communicate any patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team
• Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information
• Oversee patient education and counseling programs
• Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
• Assist in implementation of the strategic plan to guide the dispensary’s operation and expansion with the direction of the Regional Dispensary Manager
• Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development
• Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices
• Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary
• Ensure 100% traceability is maintained on the product from reception to sale to customer
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Qualifications

• Must meet minimum age requirements as determined by local, state, and federal requirements
• Must complete background check as required by local, state, and federal requirements
• Maintain regular and punctual attendance
• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of RMD. May include: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, carrying boxes, and ability to lift up to 75 lbs. and push/pull up to 100 lbs.
• Education: High School Diploma or GED required, Bachelor’s degree or equivalent preferred
• Experience: 1-3 years in retail, customer care, or equivalent leadership role
• Knowledge, Skills And Abilities: Customer Obsessed AYR, Relationship Building, Functional/Technical skill
• Direct reports: No direct reports, but leads project teams