Assistant Store Manager

About the role

Assistant Managers at Andy’s oversee all aspects of the store’s operations and ensure that the facility is clean and well-maintained. The assistant manager leads by example to achieve the highest level of customer satisfaction while providing high-quality custard and exceptional service to all customers. Assistant Managers will also strive to maintain a fun, family-like, but professional culture that Andy’s is known for. If you enjoy taking on new challenges, developing others, and providing superb customer service, this position could be ideal for you.

Responsibilities

• Oversee all store operations and maintain a clean, well-maintained facility
• Lead by example to ensure high customer satisfaction and exceptional service
• Maintain a fun, family-like, and professional culture
• Work hands-on in all shifts, serving guests and supporting staff
• Uphold high operational standards in a fast-paced environment
• Develop team members through constant coaching and feedback

Requirements

• 1-2 years of proven management experience in the food service industry or a leadership role in a related industry
• Ability to physically work all shifts, including serving guests and staff (not an office job)
• Friendly, enthusiastic, and energetic demeanor
• Strong leadership skills with a focus on team growth
• Reliable transportation to and from work
• Full-time availability, including late nights, weekends, and some holidays
• High school diploma or equivalent
• Solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional use of ladders, stairs, or ramps
• Constant use of computers, point-of-sale registers, and fountain equipment
• Frequent flexing or rotation of the wrist and spine
• Constant reaching, turning, and precision work around the fountain area
• Constant verbal communication and clarity of vision at near and far distances
• Ability to work outside in various weather conditions

Benefits

• Competitive pay with quarterly bonus opportunities (recently doubled)
• Paid vacation that increases with length of employment
• Health, dental, and vision insurance
• 401k options
• Flexible scheduling (40-45 hours per week)
• Closed on Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and early closure on Thanksgiving Eve

Why join Andy’s Frozen Custard?

• Fun, clean (no grills or fryers), and family-friendly environment
• Respectful and qualified leadership
• Opportunities for career growth as the company expands