Assistant Store Manager 7312

About the role

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Work Schedule

• Day shift only; office closes at 6pm
• Will work between multiple stores in the district
• This location is closed on Sundays

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies
• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas
• Perform daily site safety inspections, including lock checks
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees
• Perform additional duties as assigned

Qualifications

• 1+ year of customer-facing work experience
• Sales experience preferred
• Current valid driver's license and access to a reliable personal vehicle; except in New York City and Brooklyn
• High School diploma or GED is required; college education is a plus
• Bilingual Spanish preferred

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Pay

Starting Pay: $17 - $18 / hour

Benefits

• A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program with rewards towards your medical premium
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.