Assistant Store Manager (2IC) | Smithfield

About the role

Take on the role of Assistant Store Manager (2IC) at Petstock Smithfield and support the Store Manager in leading a passionate team to deliver the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

Schedule

Full Time — Tuesday to Saturday (40 hours)

Responsibilities

• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high-calibre new team members
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Requirements

• Experience in a similar store leadership role
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high-performing team whilst fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work environment
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

Benefits

• Free access to Sonder — wellbeing, safety, and mental health support service
• Opportunity to purchase up to 2 weeks of Additional Paid Leave
• 4 weeks of paid parental leave
• Health and wellness services at a corporate discount
• Exclusive access to Workplace Banking
• Opportunities to support the Petstock Foundation, sustainability projects, and community partnerships