Assistant Store Manager 2539

General Function / Summary

The Assistant Store Manager serves and educates customers on the product portfolio, escalates issues, answers telephone inquiries, performs outbound sales calls, interacts with customers, handles cash transactions, balances receipts, and ensures compliance with regulations and company policies.

Duties

• Serve and educate customers on the product portfolio by presenting options for products and services.
• Escalate issues to the store manager, DDO, and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions, and ensure the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Perform other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Able to multitask, prioritize, and work in an autonomous environment
• Own personal reliable transportation in compliance with published policy and procedure, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is a respected leader in the financial services industry, providing convenient and accessible financial products and services designed to improve customers' financial situations. Our mission is to help and educate our customers, building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve. We are committed to hiring and retaining a diverse workforce and embracing our core values of accountability, inclusivity, transparency, and focus. This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position.