Assistant Store Manager-1222 Appleton

General Function / Summary

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, part of the CNG Holdings, Inc., family of companies. They are responsible for providing excellent customer service and regulatory compliance.

Duties

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate unresolved issues to the store manager, DDO, and corporate office.
• Answer telephone inquiries, perform outbound sales calls, and handle customer complaints.
• Count and manage cash, balance receipts, and process transactions accurately.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree forms.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and automobile insurance
• Willingness to live and embrace core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50 lbs, with or without reasonable accommodation

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry
• We provide convenient and accessible financial products and services to improve customers' financial situations
• We strive to make a difference in our customers' lives and the communities we serve
• We are committed to hiring and retaining a diverse workforce and making decisions without regard to race, color, religion, gender, etc.