Assistant Store Manager-1

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various areas including sales, customer service, store appearance, and operations. Key duties include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing during peak hours, assisting in hiring processes, ensuring proper handling of returns and exchanges, and performing store opening and closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed accurately and refunds are issued using the correct payment methods.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies regarding adherence to the posted work schedule, changes, and team member clocking.
• Perform all store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking/unlocking.
• Maintain the store building, parking lot, exterior signage, lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Skills

• Strong leadership and customer service skills
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and priorities
• Knowledge of retail operations and customer service standards

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions
• Total compensation package including medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellness programs
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, stock purchase plan, and 401k with employer contributions. Additionally, the company provides medical, dental, and vision insurance with optional FSA, team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth. O'Reilly Auto Parts is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.