Assistant Store Manager-1
The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various aspects of the store, including sales, customer service, and store operations. Key duties include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing during peak hours, assisting in hiring processes, and handling various administrative tasks.
Responsibilities
- Lead the store team in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
- Aid in setting team member goals, providing feedback, coaching, and mentoring team members.
- Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
- Ensure the telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process and communicate retail customer returns and exchanges in a friendly and accurate manner.
- Invoice merchandise, including core charges and warranties, before product leaves the store.
- Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
- Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
- Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.
- Perform all other duties as assigned.
Requirements
- Sales Specialist Training
- Assistant Manager Certification
- RSS Certification
- Certified Parts Professional Certification (desired)
- ASE Certification (desired)
- Fluency in multiple languages (Spanish highly desired)
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401(k) with Employer Contributions
- Total Compensation Package
- Medical, Dental, and Vision Insurance
- Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts offers a total compensation package that includes competitive wages, benefits such as medical, dental, and vision insurance, and opportunities for career advancement. The company also provides stock purchase plans and a 401(k) with employer contributions. O'Reilly Auto Parts is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.