Assistant Store Leader

Eligibility for this role requires a clean driving record (no major moving violations or serious preventable accidents within the last 3–5 years) and a current, valid driver’s license.

About the role

This person will work outside in a loud environment due to car-wash equipment, be in constant motion, and participate in physical activities such as lifting (0–50 lbs.), bending, reaching, and stooping.

Responsibilities

• Assists Store Leader with hiring and training new Team Members.
• Coordinates the day-to-day workflow of Team Members; provides direction and supports the team.
• Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy.
• Monitors the store’s performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Assists customers with questions or price discrepancies.
• Enforces the proper use of sales pitches with the Team.
• Maintains proper cash accountabilities at POS registers.
• Performs other duties as assigned.

Requirements

• Strong leadership and communication skills.
• Excellent customer-service skills.
• Able to read, count, and write accurately.
• Able to work various hours, weekends, and holidays.
• Able to smile and maintain a clean appearance per dress and grooming standards.
• Able to assign and delegate tasks.
• High-school diploma or equivalent preferred.
• Prolonged periods standing and working on the cash register or related equipment.
• Able to lift up to 50 pounds at times.

Competencies

• Planning & Organizing: Drives memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
• Business Acumen: Contributes to the store’s financial success by analyzing reporting and daily trends to make strategic business decisions.
• Inspiring Others: Motivates and inspires the team through Quick Quack Car Wash’s core values (Smart, Kind & Driven).
• Execution: Clearly communicates company standards and monitors outcomes to ensure adherence to policies and procedures.
• Delegation & Empowerment: Provides clear expectations, involves others in planning, and holds Team Members accountable to customer-service standards.
• Selecting Talent: Recruits and hires strong talent to ensure the store is always staffed to meet business needs.
• Building Talent: Develops the team to provide outstanding service and prepares them for future growth.
• Coaching: Provides ongoing performance feedback through real-time coaching, 1-on-1s, and individual development plans.
• Decision Making: Actively seeks data from a variety of sources to identify opportunities and make rapid, well-informed decisions to improve results.

Benefits

Subject to eligibility requirements, associates may receive:

• Health-care benefits (medical, vision, and dental).
• Wellness benefits.
• 401(k) retirement benefits.
• Paid time off.
• Paid sick leave.
• Parental leave and benefits.