Assistant Store Leader

Responsibilities

• Affirm store manager & associates in achieving a positive customer shopping experience & fostering an interest in customer service/relations to maintain Kroger’s top-tier reputation.
• Support store manager in planning, implementing, and executing merchandising and operating initiatives.
• Collaborate with department heads and store associates to identify store opportunities, develop timely solutions, and create action plans to ensure plan implementation.
• Manage store operations in the absence of the store manager, achieving/exceeding weekly, period, and annual sales, wage, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to optimize sales and profits, minimize shrinkage, and improve each store department’s contribution.
• Participate in regular store-level financial performance discussions with associates regarding budget development (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety).
• Analyze and respond to competitive market dynamics within the district/division.
• Demonstrate inclusive leadership; expect inclusive behavior from associates.
• Coordinate with coordinators/other field staff to ensure store departments achieve sales/profit goals and implement division merchandising plans.
• Promote/support strong relationships with local community organizations in the store’s surrounding area.
• Assist in building productive relationships with union representatives/business agents if the store is covered by a collective bargaining agreement.
• Communicate necessary information to associates to enable them to effectively carry out their duties.
• Serve as a liaison between store/district managers & coordinators on the effectiveness of division merchandising/operational plans/programs.
• Assist store manager in staffing, reducing turnover, and increasing retention.
• Provide timely individual/department performance feedback to department heads & associates.
• Manage labor management & supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

Requirements

• High school diploma/GED
• One year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired: Retail management experience & knowledge of all aspects of store operations, staff supervisory experience