Assistant Station Manager - Forest Preserve

Duties And Responsibilities

• Manage and coordinate the operation of the station in the absence of the station manager
• Aiding with station voucher activity and ensuring that all funds are accounted for and properly reconciled
• Performing emissions testing during busy times to help mitigate wait times
• Maintaining testing equipment and reporting problems to technical support as needed
• Ensuring that all customer complaints and damage claims are documented, and appropriately resolved in the absence of the station manager
• Ensuring station complies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures
• If incidents occur, promptly investigate and submit required incident reporting paperwork
• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
• Providing assistance with the management of the station remitter program and ensuring that all funds are accounted for and properly reconciled
• Processing remitter transactions – debit, credit, voids and refunds
• Training on station remitter program – including how to use the remitter application and payment processing terminal
• Assisting with manpower needs of the station by leading and managing staff members
• Creating a working environment that generates high employee morale and productivity
• Scheduling, assigning, and directing work to meet performance standards and contract requirements
• Selecting, coaching, training, and managing performance of team
• Evaluating employees by providing constructive feedback, counseling and documenting appropriately
• Conducting new hire and annual performance reviews in established timeframes
• Enforcing Program dress code to ensure professional employee and station appearance
• Performing waiver inspections on all applicable vehicles, and granting waivers according to IEPA guidelines
• Travels to other stations as needed to provide management and staffing support
• Performing other duties as assigned by the station manager