Assistant Spa Manager Job Description

Sales Leadership

• Proactively drive retail sales through strategic merchandising, promotional initiatives, and client engagement.
• Support the Spa Manager in analyzing sales performance data to identify opportunities for growth and implement action plans accordingly.

Team Development

• Lead, coach, and motivate client advisors and retail staff to achieve individual and team sales goals.
• Cook regularly training sessions to elevate product knowledge, customer service, and sales techniques.

Operational Excellence

• Oversee daily floor operations, including scheduling, inventory management, and maintaining visual merchandising standards.
• Ensure the retail area is consistently presented to luxury standards and that all systems operate efficiently.

Customer Experience

• Maintain exceptional customer service standards, consistently delivering an elevated spa and retail experience.
• Address guest inquiries and resolve concerns with professionalism and discretion.

Collaboration

• Work closely with the Spa Manager and other department leaders to support succession planning, staff development, and achievement of business objectives.

Technical Proficiency

• Utilize spa management and scheduling software, digital booking/POS platforms, and Microsoft Office Suite to streamline operations and generate insightful reports.
• Strong computer literacy, including Microsoft Office Suite, with expertise in analyzing sales performance data and inventory management.