Assistant Site Manager Express

About the role

The Assistant Site Manager position at Ultimate Shine Car Wash is open to energetic self-starters who enjoy leading others and being part of a growing organization. The role involves supporting the Site Manager in daily operations, training new crew members, and handling various operational and customer-related issues.

Responsibilities

• Train and support current and incoming Crew Members.
• Complete New Hire paperwork with new Team Members.
• Verify Shift Leaders and Crew Members are following all proper procedures and safety protocols while at work.
• Absorb Manager responsibilities if the Site Manager is not available.
• Assist in constructing an employee schedule that considers daily demand and labor percentage of your respective car wash location.
• Support the Site Manager in tracking Crew Member hours to control labor cost.
• Provide clear and concise daily verbal reports to the Site Manager regarding daily operations.
• Demonstrate knowledge and effectively communicate with customers regarding each of the Ultimate Shine wash packages.
• Operate XPT machines, including reading and understanding the XPT cash audit report, zeroing XPT, and occasionally pulling money from the XPT and making an accurate deposit.
• Develop and maintain an understanding of how Ultimate Shine Car Wash equipment works; perform maintenance on car wash equipment and troubleshoot inoperable equipment on site.
• Confirm equipment is in proper working order at all times to ensure a great car wash experience.
• Ensure that vehicles entering the tunnel are in proper condition to be washed; identify damage on a vehicle before it is sent into the tunnel.
• Once wash is complete, ensure customer satisfaction and cleanliness of vehicles.
• Properly handle customer complaints and damage claims; complete claim paperwork and follow appropriate procedures.
• Demonstrate professionalism at all times, including following the company dress code policy.
• Communicate respectfully with customers and other Team Members.
• Complete end of the month paperwork and audit.
• Guarantee completion of all daily, weekly, and monthly tasks as written on the checklist.
• Ensure general upkeep/maintenance of the grounds, facilities, and equipment.
• Work with the Site Manager to order proper inventory for chemicals, office supplies, and uniforms.
• Ensure items are kept in stock.
• Other duties as assigned.

Requirements

• Comprehend written and verbal instructions and carry them out.
• Must possess excellent judgement and decision-making skills.
• Must have reliable transportation.
• Ability to work 40+ hours per week; be willing to work flexible hours including evenings, weekends, and holidays, which may include overtime or on-call as needed.
• Have the ability to lift 50 with or without an accommodation.
• Demonstrated ability to manage time wisely.
• Satisfactorily meet the probationary period monthly reviews and time limit expectations.
• Must be at least 18 years of age.
• Exceptional leadership skills and the ability to train and support employees on routine and complex tasks.
• Ability to pass a contingent background check.

Pay, Benefits, and Perks

Competitive pay starting at $17.00 per hour plus commission payments for membership sales. On-the-job training. Opportunity for advancement and professional development. Free Car Washes. Benefits including PTO, 401K, Health Insurance, and Paid Holidays for Full Time Employees.