Assistant Site Manager

About the role

The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training.

Responsibilities

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards
• Provide coaching, real-time feedback, and recognition to team members to support performance
• Aid in onboarding and training new team members
• Serve as an escalation point for customer concerns and resolve issues promptly and professionally
• Ensure a clean, safe, and welcoming environment for all customers and team members
• Support promotional efforts and local marketing initiatives to grow site traffic and membership sales
• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
• Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
• Assist in inventory control, supply restocking, and minor equipment checks
• Supports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needs
• Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeep
• Act as acting manager when designated by the Site Manager or District Manager
• Participate in leadership development and training programs to prepare for future advancement

Requirements

• High School Diploma or equivalent required
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Valid driver’s license preferred (may be required depending on location and responsibilities)

Qualifications

• Knowledge of basic operational processes and service standards in retail, service, or car wash environments
• Basic knowledge of cash handling, point-of-sale systems, and loss prevention practices
• Awareness of safety standards, equipment operation basics, and customer service expectations

Skills

• Leadership and team motivation
• Conflict resolution and customer de-escalation
• Time management and ability to multitask in a fast-paced environment
• Clear verbal and written communication
• Attention to detail and ability to follow standard operating procedures (SOPs)
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Benefits

This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.

Pay

Pay details are not specified in the job description.

Schedule

Schedule details are not specified in the job description.